M = me, U = user
M: Help desk, this is Chris
U: Hi, my computer has crashed.
(I've dealt with this user before for the same problem, so I had an idea of what was going on....just sad that I had to go through the same thing with the same user twice.)
M: Ok, look at your CPU - is it on? You should see a green light if it is.
U: There's no light.
M: Ok, I want you to press the buttton on your CPU and turn it on.
U: OK, I did that - nothing happened.
M: Did you turn on the computer? NOT the monitor.
U: I think so.
M: OK, is there a light on the computer now?
U: Yes, it's flashing.
M: OK, that was your monitory. I want you to turn your COMPUTER on....that would be below your desk probably beside your feet.
U: Ok, I see it. Do I push the button under the slot?
M: No, that's your CD drive. Press the button to the left of your CD drive
U: Ok, I pushed it...nothing's happening.
M: Did a light come on in the button when you pushed it?
M: Ok, give it a second.
U: It seems to be coming on now. Thanks.
I am a tech agent for msn dial up access , I had a woman the other day call , I told her to close all the windows and shut her computer down... all of a sudden I heard a thud , then another , then another , then another etc..
After about 5 minutes she came back and said "ok dear , all the windows in my house are now closed...." After that I came up with a theory that you should need a license to own a computer...
I'd never have the patience to deal with people like that all day. I'd shoot myself after a week on the job.